Frequently asked questions

Do you ship internationally?

Yes. We ship worldwide, and shipping is free on every order.

How do I care for my vase?

Wipe ceramic and glass with a soft, damp cloth. Avoid abrasive cleaners. For ceramic vases that are not sealed inside, use a liner or keep stems in water only briefly.

Can I use my vase for dried flowers?

Yes. All of our vases work well with dried stems, branches and grasses.

What is your return policy?

Please see our Shipping and Returns page for the latest details.

How can I contact you?

Use the form on our Contact page or email hello@urbanhavencompany.com.